Complaints
Operative office
Piazza Marconi, 4
24122 Bergamo
Via della Pergola, 2
23900 Lecco
Reports and complaints
If you need assistance for a complaint or you have a report to send to Arriva you can write us.
The suggestion through signaling (positive or negative) and the complaint represent an important channel of communication with the customers, beyond to constitute a fundamental contribution for the control and the improvement of the quality of the offered service. Reports of service disruptions, anomalies or irregularities can be submitted in writing or personally through the channels indicated above or by filling out the form below.
Send us your report or complaint
To send us a report or a complaint, enter your personal data and describe in detail what happened. Fields marked with an asterisk are required.
FAQ
It has been less than a month since I sent the complaint, but I haven’t received any reply
If you submitted the complaint via the form on the site, you received an automatic reply email, if it is not present in the received mail folder, we recommend that you check the spam folder of your email. We remind you that, with regard to reports and complaints, the customer must specify his personal details and address; the incident or the object of the violation must be clearly stated, in addition to being accompanied by any documents or circumstances known to the customer, in order to facilitate the reconstruction of the file process by the office.
The reply to the customer must be made within 30 working days from the date of receipt of the report.
It has been more than a month since I sent the complaint, but I haven’t received any reply
If you submitted the complaint via the form on the site, you received an automatic reply email, if it is not present in the received mail folder, we recommend that you check the spam folder of your email. If you have submitted the report in other ways, or if there is no reply in the unsolicited mail, you can contact us at the email address sab@arriva.it.
We remind you that, if you submitted your report through other channels, such as the form available at our offices in Bergamo and Lecco, and you did not consent to the processing of personal data, the Complaints office could not work the report.
SICUREZZA
 | White lines: pedestrian crossing |  | Yellow lines: pedestrian crossing reserved to staff |  | Use seat belts on buses equipped with them |
 | Stay on the sidewalk until the bus is stationary |  | Always go up from the front doors and down from the backdoors |
CONDIZIONI DI VIAGGIO
 | No ticket no party |  | Punch your ticket |  | Sale of tickets aboard – payment by cash or with banknotes with a maximum denomination of 10€ |
 | Show your ticket to the driver |  | Pet transport as the regulations on force |  | Leave seats clean |
 | No food or beverages allowed aboard |  | Smoking not allowed |  | Low volume |
 | Do not disturb |  | Respect the bus and don’t damage it |
